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SHIPPING & RETURNS
1. Cargo Shipping and Responsibility
During the return process, the customer is responsible for sending the product back to our company. The customer responsible for the shipment bears all responsibility until the product reaches us. Our company is not responsible for any loss, damage, or delivery delays that may occur during this process. To ensure a smooth return, we strongly recommend that you package the product securely and securely before returning it to the shipping company.
2. Product Receipt and Inspection Process
When a returned product arrives at our company, our expert teams initiate a detailed check and inspection process. The product's authenticity, unused condition, and compliance with return policies are meticulously assessed. This process is essential to determine whether the product qualifies for a return.
3. Products Not Included in Returns
Returns of products are not accepted in the following cases:
Used, damaged or compromised products
For hygiene reasons, products that are designed specifically for the person, opened, installed or found to be used
Products with damaged or opened product packaging
These conditions are implemented to protect the quality and hygiene standards of our products.
4. Return Approval and Refund
If the product meets the return conditions, a refund will be processed based on your payment method. Your return will be processed once the product has arrived at our company and been approved by our expert team. The return period may vary depending on your payment method; you will be contacted regarding this.
5. Important Notes
We strongly recommend that you track your shipment during the return process.
Our company is not responsible for any damage or loss that may occur during return shipment.
If you experience any problems, please do not hesitate to contact our customer service.